Ampalian Terms & Conditions
We have a passion for service, see our customer feedback.
Postage & Packing Policy
All orders are delivered FREE, worldwide. We use Royal Mail Special Delivery for UK orders and Royal Mail Airsure for overseas orders. Expected delivery times are shown on every item. In the rare event that the published delivery time might be exceeded we will contact you discreetly by email. Orders paid for by cheque will be subject to additional cheque clearance time. All items are delivered in a beautiful, piano finish, solid hardwood presentation box FREE of charge. We also supply a FREE replacement valuation for insurance purposes
Best Price Promise
If you find the exact item that you purchased from Ampalian.com at a cheaper price within 7 days of ordering we will refund the difference plus 10%. Adequate proof will be required.
MONEY BACK, NO QUIBBLE GUARANTEE!
We want you to be happy with your purchase. If you are not, for any reason whatsoever, we will refund you provided the goods are dispatched back to us exactly as supplied, with any tags intact. The only exception to this are items marked as "MADE TO ORDER" which are not returnable as they are made especially for you.
All Ampalian products are guaranteed against faulty manufacture for 12 months. We cannot guarantee our products against wear and tear so you may choose to take out our extended guarantee for 3 years total peace of mind.
As we cannot be held responsible for goods lost in the post we strongly recommend that you use Royal Mail Special Delivery when returning goods in the UK. Your goods will be insured, tracked and signed for. When returning goods from overseas please use a similar, insured service.
Malcolm Cooper, Managing Director.
e-mail me or Tel +44(0)1243 787813
Defective Goods
All of our products are carefully examined before despatch. In the highly unlikely event of any manufacturing defect however we will, of course, replace or refund the item in full. Please inform us of any defect within 48 hours of receipt by email. All of our customer service provisions are in addition to your statutory rights and reflect our passion for great service.
Security
All personal information that you provide to Ampalian is secured by 128 bit SSE encryption. The same level of encryption that you bank and the military use. Your security, privacy and confidence is central to our business both now and in the future.
1 DEFINITIONS
1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;
1.2 "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
1.3 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller;
1.5 "Seller" means Ampalian Limited of 145-147 St John Street, Hatton Garden, London, EC1V 4PY;
1.6 "Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
2 CONDITIONS
2.1 Nothing in these Terms and Conditions shall affect the Buyers statutory rights as a Consumer.
2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyers acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.
3 ORDERING
3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 7 days.
3.3 When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process section within the website.
4 PRICE AND PAYMENT
4.1 The Price of the Goods shall be that stipulated on the Sellers Website. The Price is inclusive of VAT and shipping costs.
4.2 The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyers shopping cart prior to confirming the order.
4.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.
4.4 Payment of the Price plus VAT and delivery charges must be made in full cleared funds before despatch of the Goods.
5 RIGHTS OF SELLER
5.1 The Seller reserves the right to adjust the price and specification of any item on the website at its discretion.
5.2 The Seller reserves the right to withdraw any goods from the website at any time.
5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.
The seller runs one "Sale" period per year when goods are reduced in price. This starts on or around December 20th and runs to the end of January. This is normal retail practice to stimulate business at what would otherwise be a quiet period of trading. The seller is not liable to refund the difference in the price of sale items purchased outside of this period at normal price.
6 AGE OF CONSENT
6.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.
6.2 If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.
WARRANTY
The Seller warrants that the Goods will at the time of despatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyers purpose.
8 DELIVERY
8.1 Goods supplied within the UK will normally be delivered within 21 working days of acceptance of order. Many items are delivered much faster than this and the expected delivery date is shown on every item.
8.2 Goods supplied outside the UK will normally be delivered within 30 working days of acceptance of order.
8.3 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
8.4 The Seller shall use its reasonable endeavors to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
8.5 Delivery of the Goods shall be made to the Buyers address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
8.6 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.
9 CANCELLATION AND RETURN
9.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller e-mail, writing or telephone within 48 hours of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
9.2 Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund if the Goods are in fact defective.
9.3 Goods to be returned must clearly show the order number obtained from the Seller on the package.
9.4 Where returned Goods are found to be damaged due to the Buyers fault the Buyer will be liable for the cost of remedying such damage.
10 LIMITATION OF LIABILITY
10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
10.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Sellers agents or employees.
11 WAIVER
No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
12 FORCE MAJEURE
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.
13 SEVERANCE
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
14 CHANGES TO TERMS AND CONDITIONS
The Seller shall be entitled to alter these Terms and Conditions at any time. but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
15 GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
